Contact BundleRigs by email at sales@bundlerigs.co.uk. We’re here Monday to Saturday, 9am to 6pm, to help with choosing a gaming PC, your order, delivery, returns and warranty claims.
Contact details
- Email: sales@bundlerigs.co.uk
- Support hours: Mon–Sat 9am–6pm
- Address: Bundle Rigs, 27 Maplewood Crescent, Camden, London NW1 8QH
Email is the best way to reach us, because it gives us a written record of your order details and lets us reply with links, photos and step-by-step instructions.
Before you buy
Not sure which gaming PC or bundle is right for you? Tell us your budget, the games you play and the monitor you have (if any). We’ll recommend the right machine – honestly, even if it’s one of our cheaper options.
You can also take the 3-question quiz on our homepage, or compare every model in our shop.
About an existing order
Please include your order number in your email. You’ll find it in the confirmation email we send when you order, and in My Account if you checked out with an account. Including it means we can find your order straight away.
- Delivery questions – see our delivery page for build times, costs and tracking.
- Returns – tell us within 14 days of delivery; see our returns page.
- Warranty claims – include a description of the fault; see our warranty page.
Tracking your parcel
When your order is dispatched we email your tracking number. PCs, bundles and monitors travel with Parcelforce and can be followed on Parcelforce Track and Trace. Accessory-only orders travel with Royal Mail Tracked 48.
Getting the quickest answer
To help us reply as quickly as possible:
- Use one email per order, and include the order number in the subject line.
- For technical problems, describe what happens and when it started, and attach photos or a short video if you can.
- Tell us the model of your PC or bundle if you’re asking about compatibility with accessories.
When to contact us
- You’d like help choosing between two gaming PCs or bundles.
- You want to check an accessory works with your PC.
- You need to change something about an order that hasn’t been dispatched yet.
- Your tracking hasn’t updated for a while.
- You’d like to cancel and return an order within the 14-day window.
- Something isn’t working and you need warranty support.
- You live in the Channel Islands or the Isle of Man and want to order.
Whatever the reason, contact us by email and we’ll take it from there.
Our support hours
We answer emails Monday to Saturday, 9am to 6pm. Messages sent outside those hours, or on Sundays and bank holidays, are picked up when we’re next in. Including your order number and all the details in your first email is the best way to get a complete answer quickly.
How we use your contact details
When you contact us, we use your name, email address and the details you send only to reply and to help with your order, return or warranty claim. You can read more in our privacy policy.
Write to us
If you need to contact us by post, our address is Bundle Rigs, 27 Maplewood Crescent, Camden, London NW1 8QH. For the fastest response, though, please email sales@bundlerigs.co.uk.
Find answers fast
Many common questions are already answered on our FAQ page, including what’s in a gaming PC bundle, delivery times, the 3-year warranty and how returns work. If you can’t find what you need there, get in touch – we’re happy to help, whether you’re about to buy your first gaming PC or you’ve owned one of ours for years.
Thanks for choosing BundleRigs. We look forward to hearing from you and helping you get the most from your gaming setup.